Duncan Supply

LG Residential / Light Commercial Ductless Installation & Application Training - Terre Haute
2019-12-05 15:00 - 19:00 (America/Indiana/Indianapolis) | Terre Haute Branch, 1000 E. Ohio St, Terre Haute, IN, 47808, United States
LG Residential / Light Commercial Ductless Installation & Application Training
Thursday, December 5th
3:00 PM – 7:00 PM

Cost: $45.00 per attendee
*dinner included

Recommended Experience:
•Basic understanding of HVAC / mini splits

Training Overview:
• Understanding LG inverters
• Application considerations and strategies
• Installation considerations and tips

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Tuesday, October 15th, 2019

LG Residential / Light Commercial Ductless Installation & Application Training - Champaign
2019-12-03 15:00 - 19:00 (America/Indiana/Indianapolis) | Holiday Inn Champaign Suites, 101 Trade Center Drive, Champaign, IL, 61820, United States
LG Residential / Light Commercial Ductless Installation & Application Training
Tuesday, December 3rd
3:00 PM – 7:00 PM

Cost: $45.00 per attendee
*dinner included

Recommended Experience:
•Basic understanding of HVAC / mini splits

Training Overview:
• Understanding LG inverters
• Application considerations and strategies
• Installation considerations and tips

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Tuesday, October 15th, 2019

Everest Service School - Fort Wayne
2019-11-21 16:30 - 19:30 (America/Indiana/Indianapolis) | Branch Locations
Everest Service School
Thursday, November 21st
4:30 PM – 7:30 PM

Cost: $25.00 per attendee
*$20.00 per person IF more than two individuals from your company attend

Class Topics:

• Install and service of BRAZE FREE Quick Change Blizzard R290 Refrigeration System
R290 safety procedures
Refrigeration system controller use
Refrigeration controller troubleshooting
Warranty service procedures

CLICK HERE to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Wednesday, November 13th, 2019

LG Residential / Light Commercial Ductless Maintenance Training - Indianapolis
2019-11-21 15:00 - 17:00 (America/Indiana/Indianapolis)
LG Residential / Light Commercial Ductless Maintenance Training
Thursday, November 21st
3:00 PM – 5:00 PM

Cost: $30.00 per attendee

Recommended Experience:
•Basic understanding of HVAC / mini splits

Training Overview:
• Maintenance considerations and tips
• Instructional step by step with a live system

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Wednesday, November 13th, 2019

Everest Service School - Indianapolis
2019-11-20 16:30 - 19:30 (America/Indiana/Indianapolis)
Everest Service School
Wednesday, November 20th
4:30 PM – 7:30 PM

Cost: $25.00 per attendee
*$20.00 per person IF more than two individuals from your company attend

Class Topics:

• Install and service of BRAZE FREE Quick Change Blizzard R290 Refrigeration System
R290 safety procedures
Refrigeration system controller use
Refrigeration controller troubleshooting
Warranty service procedures

CLICK HERE to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Wednesday, November 13th, 2019

LG Residential / Light Commercial Ductless Maintenance Training - Fort Wayne
2019-11-20 15:00 - 17:00 (America/Indiana/Indianapolis) | Don Hall’s Guest House, 1313 W. Washington Center Rd., Fort Wayne, IN, 46818, United States
LG Residential / Light Commercial Ductless Maintenance Training
Wednesday, November 20th
3:00 PM – 5:00 PM

Cost: $30.00 per attendee

Recommended Experience:
•Basic understanding of HVAC / mini splits

Training Overview:
• Maintenance considerations and tips
• Instructional step by step with a live system

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Wednesday, November 13th, 2019

LG Residential / Light Commercial Ductless Maintenance Training - Champaign
2019-11-19 17:00 - 19:00 (America/Chicago) | Champaign Branch, 44 East Logan St, Champaign, IL, 61820, United States
LG Residential / Light Commercial Ductless Maintenance Training
Tuesday, November 19th
5:00 PM – 7:00 PM

Cost: $30.00 per attendee

Recommended Experience:
•Basic understanding of HVAC / mini splits

Training Overview:
• Maintenance considerations and tips
• Instructional step by step with a live system

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Wednesday, November 13th, 2019

LG Residential / Light Commercial Ductless Installation & Application Training - Indianapolis
2019-11-18 15:00 - 19:00 (America/Indiana/Indianapolis)
LG Residential / Light Commercial Ductless Installation & Application Training
Thursday, November 18th
3:00 PM – 7:00 PM

Cost: $45.00 per attendee
*dinner included

Recommended Experience:
•Basic understanding of HVAC / mini splits

Training Overview:
• Understanding LG inverters
• Application considerations and strategies
• Installation considerations and tips

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Tuesday, October 15th, 2019

Diversitech Counter Day - Plainfield
2019-11-14 11:00 - 13:00 (America/Indiana/Indianapolis) | Plainfield Distribution Center, 2191 Airwest Blvd, Plainfield, IN, 46168, United States
Join us November 14th for Pork Barbecue at this Counter Day for Diversitech presented by Kale Ericson.

CLICK HERE for Event Flyer.

LG Residential / Light Commercial Ductless Installation & Application Training - Bloomington
2019-11-13 15:00 - 19:00 (America/Indiana/Indianapolis) | Bloomington Branch, 1204 N Loesch Rd, Bloomington, IN, 47404, United States
LG Residential / Light Commercial Ductless Installation & Application Training
Wednesday, November 13th
3:00 PM – 7:00 PM

Cost: $45.00 per attendee
*dinner included

Recommended Experience:
•Basic understanding of HVAC / mini splits

Training Overview:
• Understanding LG inverters
• Application considerations and strategies
• Installation considerations and tips

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Tuesday, October 15th, 2019

LG Residential / Light Commercial Ductless Installation & Application Training - Lafayette
2019-11-12 15:00 - 19:00 (America/Indiana/Indianapolis) | Lafayette Branch, 510 Morland Dr, Lafayette, IN, 47905, United States
LG Residential / Light Commercial Ductless Installation & Application Training
Tuesday, November 12th
3:00 PM – 7:00 PM

Cost: $45.00 per attendee
*dinner included

Recommended Experience:
•Basic understanding of HVAC / mini splits

Training Overview:
• Understanding LG inverters
• Application considerations and strategies
• Installation considerations and tips

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Tuesday, October 15th, 2019

Don't Sell... C.A.R.E. - Indianapolis
2019-11-08 09:00 - 16:00 (America/Indiana/Indianapolis)
Don’t Sell… C.A.R.E.
Just two days of training will give you a simple, repeatable sales process that will help you understand
your customers’ concerns, match their comfort system to the benefits they seek, and close the sale!

Cost: $495.00 per person (2 days)
November 7th & 8th, 2019 (9:00AM – 4:00 PM)
*Includes breakfast and lunch

Click Here to download the registration form

Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689

The C.A.R.E. process
CHOICE
Before replacing a fan motor on a
15-year-old unit, give customer a choice.
ASK
The best way to give choices is by asking
the questions that allow customers to choose.
RECOMMEND
Customers expect you to recommend
ways to solve the problems you find.
ENCOURAGE
Encourage each customer
to do what’s best for them.

Discover how to …
Ask key questions
Listen to understand
Build buyer’s desire
Design Ideal Comfort Solution®
Show how to give benefits buyers want
Discuss estimated energy savings
Make closing the sale the natural conclusion
Leave C.A.R.E. with
2 Words that make buying customer’s idea
2 Questions that eliminate 50% of all objections
3 Tools to deal with 90% of all objections
3 Rules for selling value instead of price
4 Benefits only you can provide
54-page Don’t Sell, C.A.R.E.™ manual
Career growth and new self-confidence

Don't Sell... C.A.R.E. - Indianapolis
2019-11-07 09:00 - 16:00 (America/Indiana/Indianapolis)
Don’t Sell… C.A.R.E.
Most businesses fail because they have the wrong processes in place. Just two days of training will give you a simple, repeatable sales process that will help you understand your customers’ concerns, match their comfort system to the benefits they seek, and close the sale!

Cost: $495.00 per person (2 days)
November 7th & 8th, 2019 (9:00AM – 4:00 PM)
*Includes breakfast and lunch

Click Here to download the registration form

Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689

The C.A.R.E. process
CHOICE
Before replacing a fan motor on a
15-year-old unit, give customer a choice.
ASK
The best way to give choices is by asking
the questions that allow customers to choose.
RECOMMEND
Customers expect you to recommend
ways to solve the problems you find.
ENCOURAGE
Encourage each customer
to do what’s best for them.

Discover how to …
Ask key questions
Listen to understand
Build buyer’s desire
Design Ideal Comfort Solution®
Show how to give benefits buyers want
Discuss estimated energy savings
Make closing the sale the natural conclusion
Leave C.A.R.E. with
2 Words that make buying customer’s idea
2 Questions that eliminate 50% of all objections
3 Tools to deal with 90% of all objections
3 Rules for selling value instead of price
4 Benefits only you can provide
54-page Don’t Sell, C.A.R.E.™ manual
Career growth and new self-confidence

RSES Hydrocarbon Training - Indianapolis
2019-11-06 17:00 - 21:00 (America/Indiana/Indianapolis)
RSES Hydrocarbon Training
Wednesday, September 6th
5:00 PM – Dinner
5:30 PM – Instruction begins

Cost: $105.00 per attendee

Topics Covered:
• Regulations and Standards
• Hydrocarbon Safety
• Compressor Terminal Venting
• System Flushing, Purging, and Pressure Testing for Leaks
• Compressor Misuse
• Service Procedures, Maintenance and Refrigerant Handling
• The Refrigerant Cycle
• Temperature Pressure Charts
• SNAP Appendix: Substitutes Subject to Use Restrictions

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Friday, October 25, 2019

Nu-Calgon (Fall Products) Counter Day - Indianapolis
2019-11-06 11:00 - 14:00 (America/Indiana/Indianapolis) | Bloom
Join us November 6th for Brats at this Counter Day showcasing Nu-Calgon Fall Products presented by Nate Decker.

CLICK HERE for Event Flyer.

Sales Skills for CSR's - Indianapolis
2019-11-06 09:00 - 16:00 (America/Indiana/Indianapolis)
Sales Skills for CSR’s
Learn the sales process superstar CSR’s use to skyrocket sales

Cost: $295.00 per person
November 6th, 2019 (9:00AM – 4:00 PM)
*Includes breakfast and lunch

Click Here to download the registration form

Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689

Your Hub of Sales Success
Acquire New Customers
Follow-up on Pending Sales
Maximize 5-Star Reviews
Skyrocket Referrals
Help Shoppers Become Buyers

Who should attend?
Customer service representatives, managers, receptionists, dispatchers and territory managers.

GROW Training - Indianapolis
2019-11-05 09:00 - 16:00, 2019-11-04 09:00 - 16:00 (America/Indiana/Indianapolis)
GROW Training
Generating Results On Your Work
An easy to implement profit improvement plan to set your company up for consistent profitable growth.

Cost: $495.00 per person (2 days)*
*This class is FREE for companies who participate in the full week of training.
(This includes both C.A.R.E. and CSR courses.)

November 4th & 5th, 2019 (9:00AM – 4:00 PM)
*Includes breakfast and lunch

Click Here to download the registration form

Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689

Business training to GROW your bottom line
Discover how …
. Increasing your price 1% can increase Net Profit 10%+
. Net Profit is made with equipment, not labor
. Moving to big-benefit high-margin comfort can increase Job Profits from 12% to 35%
You will learn to use …
. Your Profit and Loss statement to pinpoint profit potential
. Balance Sheet to increase your company’s value
. Cash Flow report to eliminate stress before paydays
. Job Gross Margin to significantly improve P&L Gross Margin
. Job GM as your profit-loss early warning system
. Test Ratios to measure and improve activities that produce profits
. 14 Profit Improvement Indicators™ to maximize profitability
. 12 Month Profits Improvement Report to manage profitability
Leave GROW Workshop With
New level of self-confidence
Detailed GROW Workshop Manual
Information packed GROW Resource Guide
12 Month Profits Improvement Report™
GROW Profit Improvement Plan™
3 Profit Improvement Test Ratios
4 Vital Money Ratios
14 Profit Improvement Indicators™
2% Overhead reduction plan
10% Unapplied labor reduction plan

RA Kaplan Counter Day - Indianapolis
2019-10-30 11:00 - 14:00 (America/Indiana/Indianapolis) | Bloom
Join us October 30th for lunch at this Counter Day presented by Mike Soupley for RA Kaplan.

CLICK HERE for Event Flyer.

Variable Speed Outdoor Unit Technical Training - Fort Wayne
2019-10-30 08:30 - 16:00, 2019-10-29 08:30 - 16:00 (America/Indiana/Indianapolis) | Don Hall’s Guest House, 1313 W. Washington Center Rd., Fort Wayne, IN, 46818, United States
Variable Speed Outdoor Unit Technical Training – Fall 2019

Tuesday, October 29th – Wednesday, October 30th
8:30 AM – 4:00 PM
*Lunch at 12:00 PM

Certification Course Test will take place on Wednesday, October 30th.

Cost: $150 per technician
*includes breakfast & lunch both days

Topics Covered:
• Sequence of Operation
• Components and Features
• Setup and Configuration
• Test Modes and Charging
• Diagnostics and Troubleshooting

Attending this session will allow each technician 8 hours toward NATE re-certification

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Wednesday, October 23rd, 2019

NATE Core Review and Testing - Indianapolis
2019-10-29 08:30 - 12:00 (America/Indiana/Indianapolis)
NATE Core Review and Testing
Core Review – 8:30am
Testing – 10:00am
Duncan Supply Indianapolis – Bldg. 5
101 W. 9th Street
Indianapolis, IN 46204
NATE Training Indy 10.29.19 to Register
Registration Deadline: Friday, April 26th
Return completed registration form to:
by fax (317) 264-6689 or email
training@duncansupply.com

LG Residential / Light Commercial Ductless Installation & Application Training - South Bend
2019-10-24 15:00 - 19:00 (America/Indiana/Indianapolis) | Comfort Suites – South Bend, 60971 US 31 South, South Bend, IN, 46614, United States
LG Residential / Light Commercial Ductless Installation & Application Training
Thursday, October 24th
3:00 PM – 7:00 PM

Cost: $45.00 per attendee
*dinner included

Recommended Experience:
•Basic understanding of HVAC / mini splits

Training Overview:
• Understanding LG inverters
• Application considerations and strategies
• Installation considerations and tips

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Tuesday, October 15th, 2019

Fall Technical Services Training - Indianapolis
2019-10-24 15:00 - 19:00 (America/Indiana/Indianapolis) | Intermatic-logo_HP
Technical Services Training – Fall 2019
Thursday, October 24th
3:00 PM – 7:00 PM
*Dinner at 5:00 PM

Cost: $95.00 first attendee, $65.00 each additional technician

Topics Covered:
• New S9x1 & s9B1, s9X2 Single & Two Stage 34″ 90%+ up to 96% AFUE Furnaces
• S8X1 & S8B1, S8x2 Single & Two Stage 34″ 80%+ AFUE Furnaces
• New ACONT724 Wi-Fi Comfort Control, A/S Controls Review
• Heat Pump Review
• Miscellaneous

Each Technical Training session will allow 3.5 hours toward NATE re-certification

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Wednesday, September 25th, 2019

Moore Sales Counter Day - Indianapolis
2019-10-23 11:00 - 14:00 (America/Indiana/Indianapolis) | Bloom
Join us October 23rd for Smoked meat at this Counter Day presented by Matt Moore for Moore Sales.

CLICK HERE for Event Flyer.

LG Residential / Light Commercial Ductless Installation & Application Training - Fort Wayne
2019-10-22 15:00 - 19:00 (America/Indiana/Indianapolis) | Don Hall’s Guest House, 1313 W. Washington Center Rd., Fort Wayne, IN, 46818, United States
LG Residential / Light Commercial Ductless Installation & Application Training
Tuesday, October 22nd
3:00 PM – 7:00 PM

Cost: $45.00 per attendee
*dinner included

Recommended Experience:
•Basic understanding of HVAC / mini splits

Training Overview:
• Understanding LG inverters
• Application considerations and strategies
• Installation considerations and tips

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Tuesday, October 15th, 2019

Fall Technical Services Training - Bloomington
2019-10-22 15:00 - 19:00 (America/Indiana/Indianapolis) | CalgonFV
Technical Services Training – Fall 2019
Tuesday, October 22nd
3:00 PM – 7:00 PM
*Dinner at 5:00 PM

Cost: $95.00 first attendee, $65.00 each additional technician

Topics Covered:
• New S9x1 & s9B1, s9X2 Single & Two Stage 34″ 90%+ up to 96% AFUE Furnaces
• S8X1 & S8B1, S8x2 Single & Two Stage 34″ 80%+ AFUE Furnaces
• New ACONT724 Wi-Fi Comfort Control, A/S Controls Review
• Heat Pump Review
• Miscellaneous

Each Technical Training session will allow 3.5 hours toward NATE re-certification

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Wednesday, September 25th, 2019

Yellow Jacket, MA-Line, Lucas Milhaupt Counter Day - Lafayette
2019-10-18 11:00 - 14:00 (America/Indiana/Indianapolis) | Lafayette Branch, 510 Morland Dr, Lafayette, IN, 47905, United States
Join us October 18th for lunch at this Counter Day presented by Joel Sasse for Yellow Jacket, MA-Line, and Lucas Milhaupt.

CLICK HERE for Event Flyer.

Fall Technical Services Training - Fort Wayne
2019-10-17 15:00 - 19:00 (America/Indiana/Indianapolis) | Don Hall’s Guest House, 1313 W. Washington Center Rd., Fort Wayne, IN, 46818, United States
Technical Services Training – Fall 2019
Thursday, October 17th
3:00 PM – 7:00 PM
*Dinner at 5:00 PM

Cost: $95.00 first attendee, $65.00 each additional technician

Topics Covered:
• New S9x1 & s9B1, s9X2 Single & Two Stage 34″ 90%+ up to 96% AFUE Furnaces
• S8X1 & S8B1, S8x2 Single & Two Stage 34″ 80%+ AFUE Furnaces
• New ACONT724 Wi-Fi Comfort Control, A/S Controls Review
• Heat Pump Review
• Miscellaneous

Each Technical Training session will allow 3.5 hours toward NATE re-certification

Click Here to download the registration form*
Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689
*REGISTRATION DEADLINE
Wednesday, September 25th, 2019

Yellow Jacket, MA-Line, Lucas Milhaupt Counter Day - Indianapolis
2019-10-16 11:00 - 14:00 (America/Indiana/Indianapolis) | Bloom
Join us October 16th for lunch at this Counter Day presented by Joel Sasse for Yellow Jacket, MA-Line, and Lucas Milhaupt.

CLICK HERE for Event Flyer.
