Top Gun Technician Excellence – Fort Wayne

OPEN TO AMERICAN STANDARD DEALERS ONLY!

CLICK HERE to download the registration form

Cost: $1050.00 per person
*Includes breakfast & lunch both days

Return registration form to:
training@duncansupply.com
or by fax (317) 264-6689

TOPICS TO BE COVERED:

• Understand Impact of your role to the company health
• Understand The costs to run a profitable service department
• Understand The role of “today’s” Service Technician
• Identify The traits of “today’s” Service Technician
• Identify Steps to create long term-clients
• Learn Effective methods for reducing callbacks
• Learn How to increase your value to the company
• Learn How to increase your overall job satisfaction
• Learn Steps to maintain a positive client service attitude.
• Learn To communicate options with clients in “homeowner” speak
• Build Professional image in the eyes of your clients
• Create Happy clients, drive positive referrals.